Privacy Policy for BirdsCool.com

Last updated: December 15, 2023

This Privacy Policy describes how BirdsCool.com ("Website") collects, uses, protects, and shares the personal information of its customers. The security and privacy of your personal information are of utmost importance to us. By using our Website, you consent to the collection and use of your personal information as described in this Privacy Policy.

1. Information Collected and Purpose

We may collect the following personal information from you:

• Name: To personalize your experience and address you properly.
• Email Address: To communicate with you regarding your orders, inquiries, updates, and promotions.
• Address: To facilitate the delivery of your ordered products.
• Payment Information: To process transactions securely and efficiently.

We collect this information for the purpose of:

• Providing you with the products and services you requested.
• Facilitating secure payment processing.
• Improving our products and services.
• Communicating with you about your orders, inquiries, updates, and promotions.
• Complying with legal obligations.

2. Use of Collected Information

The personal information we collect is used in the following ways:

• Process and fulfill your orders.
• Improve our products, services, and overall user experience.
• Personalize and enhance your interactions with our Website.
• Send you important notifications, updates, and promotional offers.
• Respond to your inquiries and provide customer support.
• Prevent fraudulent activities, security breaches, and unauthorized access.

3. Information Sharing

We may share your personal information with the following parties:

• Employees: Our authorized employees who need the information to perform their duties related to improving our products and services, processing orders, and providing customer support.
• Third-Party Service Providers: Selected service providers who assist us in operating our Website and services, such as payment processors and shipping companies. These providers have access to your personal information only to the extent necessary to perform their functions and are obligated to maintain its confidentiality.
• Legal Requirements: If required by law or in response to a valid request from a governmental or law enforcement agency.

We will not share, sell, rent, or trade your personal information with third parties for their promotional purposes.

4. Information Security

We take the security of your personal information seriously and employ reasonable physical, technical, and administrative safeguards to protect it. These measures include but are not limited to encryption, firewalls, secure payment gateways, and regular monitoring of our systems.

Although we strive to implement best practices to protect your personal information, we cannot guarantee the absolute security of any information transmitted to or from our Website. You understand and accept this inherent risk and agree to hold BirdsCool.com harmless for any security incidents beyond our reasonable control.

5. Customer's Rights

As a customer of BirdsCool.com, you have the following rights regarding your personal information:

• Access: You may request access to the personal information we hold about you. We will provide this information within a reasonable timeframe, subject to any legal limitations or rights of refusal.
• Correction: If you believe that any of the personal information we hold about you is incorrect or incomplete, please contact us. We will promptly update or correct any inaccurate information.
• Deletion: You may request the deletion of your personal information from our systems. However, please note that certain information may need to be retained for accounting, legal, or legitimate business purposes.
• Objection: You may object to the processing of your personal information in certain circumstances. We will assess your objection and provide a suitable response, taking into account any legal obligations we may have.

To exercise any of these rights, please contact us using the information provided at the end of this Privacy Policy.

6. Third-Party Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties for their marketing purposes. However, we may share non-personally identifiable information (such as website usage statistics) with trusted third parties to analyze trends, understand user behavior, and improve our services.

We may also share certain personal information with third-party service providers as described in Section 3 (Information Sharing) of this Privacy Policy.

7. Cookies and Tracking Technologies

Cookies are small data files stored on your device's browser that help us enhance your experience on our Website and gather certain information about your usage.

We use cookies and similar tracking technologies to:

• Remember your preferences and settings.
• Provide personalized content and recommendations.
• Analyze usage patterns and improve our services.
• Deliver targeted advertisements based on your interests.

By using our Website, you consent to the use of cookies and tracking technologies as described in our Cookie Policy.

You can adjust your browser settings to refuse all cookies or to indicate when a cookie is being sent. However, please note that blocking or deleting cookies may impact your ability to use our Website effectively.

8. Updating the Privacy Policy

We may update this Privacy Policy to reflect changes in our information practices or legal obligations. We encourage you to periodically review this Privacy Policy for any updates.

When we make any material changes to this Privacy Policy, we will update the "Last updated" date at the top of this Privacy Policy and notify you through a prominent notice on our Website.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at privacy@birdscool.com.